Table of Contents

Terms and Conditions of Trade

1. General

By purchasing goods or services from DELT Construction, you agree to be bound by these terms and conditions, which are governed by the laws of New South Wales and the Commonwealth of Australia.

2. Orders and Payment

  • Orders are not confirmed until full payment or required deposit is received and cleared.
  • Online purchases must be paid in full.
  • In-store orders require a minimum 50% deposit.
  • Special/custom orders must be paid in full before ordering.
  • We accept Visa, MasterCard, AMEX, PayPal, Afterpay (under $2000), and EFT.

3. Ownership and Risk

  • All goods remain the property of EBProducts until full payment is received.
  • Risk in goods passes to the customer upon delivery or pickup.

4. Credit Terms and Reporting

  • Where credit is extended, full payment is due within the agreed terms.
  • Accounts overdue by more than 60 days may be listed with a credit reporting body.
  • Customers consent to the disclosure of information for credit reporting and recovery.

5. Pricing and GST

  • Prices are in AUD and include GST unless stated otherwise.
  • Delivery and handling fees are calculated at checkout.
  • Prices are subject to change without notice, but confirmed orders are not affected.

6. Delivery, Pickup and Storage

  • Delivery estimates are indicative only; EBProducts is not liable for third-party delays.
  • Delivery methods include kerbside drop-off, depot pickup or third-party courier.
  • Customers must inspect goods within 24 hours of delivery and notify of damage with clear photos.
  • “Authority to Leave” deliveries are at the customer’s risk.
  • Depot orders must be collected within 6 days to avoid fees. Failure to collect may be deemed abandonment.
  • Pickup orders must be collected within 14 days of notification; storage fees may apply thereafter.

7. Returns and Exchanges

  • Returns must be requested within 14 days and are subject to approval.
  • 20% restocking and handling fees apply.
  • Custom/special orders, clearance items, and installed goods are non-returnable.
  • Returned items must be unused, in original packaging, and resalable condition.

8. Warranty

  • Standard 12-month manufacturer warranty applies unless otherwise stated.
  • Warranty excludes misuse, incorrect installation, wear and tear.
  • Proof of purchase is required.

9. Limitation of Liability

  • EBProduct’s liability is limited to repair, replacement, or refund, in accordance with the Australian Consumer Law.
  • We are not liable for indirect or consequential loss.

10. Dispute Resolution

  • In case of a dispute, please contact our support team.
  • If unresolved, parties agree to negotiate in good faith or submit to mediation.

11. Contact Information

For all enquiries:

  • Email: sales@ebproducts.com.au
  • Hours: Monday to Friday, 9:00 AM – 4:00 PM